Terms & Conditions

Introduction

Welcome to Prime Travel Services! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree to these Terms, you should not use our website or services.

Our goal is to provide you with reliable and high-quality Hajj, Umrah, and Islamic tourism services. Please read these Terms carefully, as they outline the rules, rights, and obligations that apply to your use of our website and the services we provide.

For any questions or concerns regarding these Terms, please contact us using the details provided in the "Contact Information" section. Thank you for choosing Prime Travel Services!

Acceptance of Terms

By accessing and using the Prime Travel Services website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy. If you do not agree to these Terms, you must discontinue your use of our website and services immediately.

1. Eligibility

• You must be at least 18 years of age to use our services. By using our website, you confirm that you meet this eligibility requirement.
• If you are using the website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Modification of Terms

• We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the website.
• Your continued use of the website after any updates constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

By using our website and services, you agree to comply with these Terms in full. If you do not agree with any part of these Terms, you must refrain from using our website and services.

Services Provided

Prime Travel Services offers a variety of services related to Hajj, Umrah, and Islamic tourism to ensure a seamless and enriching travel experience. Our services include but are not limited to:

1. Hajj and Umrah Packages

• Comprehensive packages covering travel, accommodations, and guidance for performing Hajj and Umrah.
• Personalized support for pilgrims, including step-by-step assistance with rituals.

2. Islamic Tourism

• Guided tours to Islamic heritage destinations, including Saudi Arabia, Türkiye, Egypt, and Malaysia.
• Customizable itineraries tailored to individual or group preferences.

3. Travel Booking

• Airline ticketing for Hajj, Umrah, and Islamic tourism destinations.
• Assistance with hotel reservations near the Haram in Makkah and Madinah.

4. Guidance and Training

• Access to resources such as Hajj and Umrah training seminars and educational materials.
• Personalized advice and live sessions for spiritual preparation and understanding of rituals.

5. Customer Support

• Dedicated support to address inquiries, resolve issues, and ensure a stress-free experience.
• Assistance with form submissions, travel documentation, and other requirements.

These services are subject to availability and specific terms outlined during the booking or service inquiry process. Additional details and terms for individual services will be provided at the time of booking or inquiry.

User Responsibilities

When using the Prime Travel Services website or services, you agree to comply with the following responsibilities:

1. Provide Accurate Information

• Ensure that all information you provide, such as personal details and travel preferences, is accurate, complete, and up to date.
• Notify us promptly of any changes to your information that may affect your bookings or services.

2. Use the Website Responsibly

• Access the website for lawful purposes only.
• Refrain from uploading, sharing, or transmitting any content that is unlawful, harmful, or violates the rights of others.

3. Respect Payment Obligations

• Make payments for services in a timely manner as agreed during the booking process.
• Ensure that any payment details you provide are valid and authorized.

4. Adhere to Travel Requirements

• Ensure that you meet all necessary requirements for travel, including valid passports, visas, and other documentation.
• Familiarize yourself with and adhere to the guidelines for Hajj, Umrah, or any other tour.

5. Protect Your Account

• Keep your sign-in details secure and confidential.
• Notify us immediately if you suspect unauthorized access to your account or information.

6. Follow Our Policies

• Comply with all additional terms and policies related to specific services, such as cancellation, refunds, and third-party requirements.

7. Assume Responsibility for Actions

• You are responsible for your actions on the website and for any consequences resulting from the misuse of our services.

Failure to meet these responsibilities may result in the termination of your access to our website and services.

Payments and Bookings

When you book services through Prime Travel Services, you agree to the following:

1. Booking Process

• All bookings must be made through the forms provided on our website or by contacting our customer support team.
• Submission of a booking request does not guarantee confirmation. Bookings are confirmed only after payment is received and processed successfully.

2. Payment Terms

• Payments must be made in full or as per the payment schedule outlined during the booking process.
• Accepted payment methods include Zelle, check, cash, and any other options specified during booking.
• All prices are listed in U.S. dollars (USD) unless otherwise stated.

3. Deposit Requirements

• For certain services, a deposit may be required at the time of booking. The deposit amount and terms will be specified during the booking process.
• Deposits are non-refundable unless stated otherwise.

4. Cancellations and Refunds

• Cancellation and refund policies vary based on the service booked. Specific terms will be provided during the booking process.
• Refunds, if applicable, will be processed within a reasonable timeframe and in accordance with the stated policy.

5. Changes to Bookings

• Any changes to confirmed bookings, such as departure dates or accommodations, are subject to availability and may incur additional charges.
• Change requests must be communicated to our team promptly.

6. Taxes and Additional Fees

• Prices quoted for services may not include applicable taxes, surcharges, or additional fees, which will be detailed during the booking process.
• You are responsible for covering any extra costs associated with your booking.

7. Non-Payment or Late Payment

• Non-payment or late payment may result in the cancellation of your booking.
• Prime Travel Services reserves the right to recover any outstanding balances through appropriate legal or collection methods.

Cancellation and Refund Policy

1. Cancellation by the User

• If you need to cancel your booking, you must notify us in writing or through the contact methods provided on our website.
• The amount refunded will depend on the timing of your cancellation:
• 30 days or more before departure: Full refund, minus any non-refundable deposits or administrative fees.
• 15–29 days before departure: Partial refund, with specific deductions based on the services booked.
• Less than 15 days before departure: No refund will be issued.

2. Cancellation by Prime Travel Services

• In rare cases where we must cancel your booking due to unforeseen circumstances (e.g., government restrictions, safety concerns), you will receive a full refund of the amount paid, OR an option to reschedule or apply the payment toward future services.
• Prime Travel Services is not responsible for additional costs incurred, such as airfare or visa fees.

3. Non-Refundable Services

• Certain services, such as airline tickets, hotel bookings, or visa processing fees, may be non-refundable based on the policies of third-party providers. These terms will be communicated during the booking process.

4. Administrative Fees

• A nominal administrative fee may apply for processing cancellations or refunds, and this amount will be deducted from any refund issued.

5. Force Majeure

• Refunds may not be available in situations beyond our control, such as natural disasters, political unrest, or other force majeure events.

6. Refund Processing Time

• Refunds, if applicable, will be processed within 14–30 business days from the date of approval.

7. Changes in Itinerary

• If a change in itinerary is requested instead of cancellation, additional fees may apply, depending on availability and the policies of third-party providers.

Intellectual Property

All content and materials available on the Prime Travel Services website, including but not limited to text, images, graphics, logos, videos, designs, and software, are the intellectual property of Prime Travel Services or its licensors.

1. Ownership

• Prime Travel Services retains full ownership of all intellectual property rights related to the content and functionality of this website.
• You may not use, copy, reproduce, distribute, or modify any content without prior written permission.

2. Limited License

• We grant you a limited, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes only.
• This license does not grant you the right to download, copy, or reproduce content for commercial use, or to create derivative works based on our content.

3. Trademarks

• The name "Prime Travel Services" and any associated logos, slogans, or branding are trademarks owned by Prime Travel Services. Unauthorized use is strictly prohibited.

4. User-Generated Content

• If you submit content (e.g., reviews, testimonials, or images) to the website, you grant Prime Travel Services a non-exclusive, royalty-free, and perpetual license to use, reproduce, and modify that content for promotional or operational purposes.
• You confirm that any content you submit does not infringe on the rights of third parties.

5. Violations

• Any unauthorized use of our intellectual property will be considered a violation of these Terms and may result in legal action.

Third-Party Links and Services

1. Links to Third-Party Websites

• We may provide links to external websites, such as travel service providers, airlines, or accommodations.
• These websites are not operated or controlled by Prime Travel Services, and we are not responsible for their content, policies, or practices.

2. Third-Party Services

• Some features on our website may integrate with third-party services (e.g., payment processors, analytics tools).
• Your use of these services is governed by the third-party providers' terms, and we are not liable for any issues arising from their use.

3. No Endorsement

• Links to third-party websites or services do not constitute an endorsement, sponsorship, or recommendation by Prime Travel Services.

4. Responsibility for Transactions

• If you engage in transactions with third parties through links provided on our website, these dealings are solely between you and the third party.

5. Security and Privacy

• Third-party websites and services may have their own privacy and security policies. Prime Travel Services does not guarantee the protection of your information on these external platforms.

Disclaimer of Warranties

Prime Travel Services provides its website and services on an "as is" and "as available" basis. We make no warranties or guarantees, express or implied, regarding the website or its content.

1. No Guarantee of Accuracy

• While we aim to provide accurate and up-to-date information, we do not warrant that the content on our website is free from errors, inaccuracies, or omissions.
• Travel-related information, such as prices, availability, or schedules, is subject to change and may be provided by third parties.

2. No Warranty of Uninterrupted Access

• We do not guarantee that the website will always be accessible, secure, or free of technical issues.

3. No Implied Warranties

• To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

4. External Content and Links

• We are not responsible for the content, services, or practices of third-party websites linked to or integrated with our website.

5. User Responsibility

• By using our website, you acknowledge that any reliance on the information provided is at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Prime Travel Services and its affiliates, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website or services.

1. Types of Liability Excluded

• Loss of Data or Profits: We are not responsible for any loss of data, revenue, or profits resulting from your use of our website or services.
• Service Interruptions: We are not liable for any delays, interruptions, or errors caused by technical issues, third-party providers, or events beyond our control.
• Third-Party Interactions: We are not responsible for damages or disputes arising from your interactions with third-party websites, services, or providers.

2. Limitation on Aggregate Liability

• In no event shall our total liability to you for all claims exceed the amount you paid to us for accessing or using our services.

3. No Liability for Force Majeure

• We are not liable for any failure to perform due to events beyond our reasonable control, such as natural disasters, government actions, or technical failures.

4. Jurisdictional Limits

• Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such cases, our liability will be limited to the maximum extent permitted by law in your jurisdiction.

Indemnification

By using the Prime Travel Services website and services, you agree to indemnify, defend, and hold harmless Prime Travel Services, its affiliates, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

1. Your Use of the Website

• Any misuse of the website or violation of these Terms and Conditions.
• Unauthorized access to or use of our services.

2. Violation of Laws or Rights

• Any violation of applicable laws, regulations, or the rights of any third party.

3. Submission of Information

• Providing inaccurate, incomplete, or false information during bookings or inquiries.
• Any issues resulting from the content you submit, upload, or share on our website.

4. Third-Party Interactions

• Disputes or issues arising from your interactions with third-party service providers.

5. Breach of Terms

• Any breach of these Terms and Conditions or other policies referenced herein.

We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you. This indemnification obligation will survive the termination of your use of our website and services.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

1. Governing Law

• Any disputes arising from or relating to these Terms, the use of our website, or our services shall be governed by the laws of the State of Georgia.

2. Dispute Resolution

• Negotiation: In the event of a dispute, you agree to attempt to resolve the issue amicably by contacting us and engaging in good faith negotiations.
• Mediation/Arbitration: If a resolution cannot be reached through negotiation, disputes may be submitted to a mutually agreed-upon mediator or arbitrator. The location for such proceedings will be in Georgia, USA.
• Litigation: If mediation or arbitration is unsuccessful, disputes shall be resolved exclusively in the state or federal courts located in Georgia, USA.

3. Waiver of Class Actions

• You agree to resolve any disputes with Prime Travel Services on an individual basis and waive your right to participate in any class or representative action.

4. Time Limitation for Claims

• Any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after the cause of action accrues; otherwise, such claim is permanently barred.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon posting on our website.

1. Notification of Changes

• If we make significant changes to these Terms, we may notify you through a prominent notice on our website or an email to users who have provided contact details.

2. Continued Use

• Your continued use of our website or services after any changes constitutes acceptance of the revised Terms.

3. Review These Terms Regularly

• It is your responsibility to review these Terms periodically to stay informed of any updates.

Contact Information

If you have any questions, concerns, or require assistance regarding these Terms and Conditions or any of our services, please reach out to us:

Prime Travel Services Email: info@primetravel.services Phone: 770-940-2579 Location: Suwanee, Georgia, USA

Thank you for choosing Prime Travel Services for your Hajj, Umrah, and Islamic travel needs!